Support

We do not currently offer phone support as we feel we are able to offer our best customer care through email. We respond to every email we receive. If you did not receive a response to your message, please check your spam folder or send another message. Messages will be returned within 24 business hours.

Please refer to our Shipping Information for our current Lead Time. NOTE: ALL ORDERS HAVE A LEAD TIME, regardless of what shipping method you choose or what you order. Lead time is the time it takes for us to process your order and begins the next business day after you order. If you need an item sooner, please contact us before placing your order or immediately after. Depending on our production flow and time of year, we may be able to expedite your order if it has not been sent back to production yet. Shipping time is how long it takes to receive your order once it ships.

A Bottle Breacher is a handmade, personalized product. All products have the same lead-time, regardless of engraving because each Bottle Breacher is made to order. We are still a small business that manually prints each order and do not have live tracking showing your order status during production, so we kindly ask customers to refer to our lead time. Once shipped, you will receive an email with your order’s tracking information.

We do our best to ship orders out quickly, so the window for making any changes or cancelling orders is very short. Please contact us immediately and we will do our best to make the change, as long as the order has not been sent back to production. Once your order goes back to production we are unable to cancel your order or make changes even if it hasn’t shipped yet.

If you contact us prior to ordering or immediately after, then we can usually get your order on a rush list the next business day. Depending on when you need your order by, we may require you to upgrade your shipping to one of the 3 FedEx Express options to ensure your order is received in time. We are more than happy to give you a quote for the different shipping options.

We are currently in the process of getting the trademark rights to be able to engrave all official military insignias, but at this time we only have permission to use the Army logo. Until we obtain proper licensing rights to use the other military branch logos, we are, unfortunately, unable to offer them for sale. Most military personnel love our most popular Breacher: the American Flag.

We can also engrave any text you would like including Marines, USMC, Air Force, USAF, Navy, etc. Standard engraving is 25 characters of text, including spaces and punctuation.

Because our Breachers are real brass casings, they will tarnish, especially if stored in the kitchen drawer.  There is an easy fix called Blue Magic Polish—it can be found at most auto stores like Walmart, O’Reilly Auto Parts or Pep Boys. You can also order Blue Magic Polish online.

Our shirts are not pre-shrunk and tend to run small so we recommend ordering a size up. Sizes available are: Womens (Small – XXLarge) and Mens (Medium – XXLarge)

Since our products are personalized, we do not offer any exchanges or refunds on misspellings that were not the fault of Bottle Breacher. If you ordered a non-personalized item or need to exchange apparel for sizing, please contact us so we can initiate the return process for you!

If your order is defective, missing something or misspelled by us, please contact us immediately.

For defective items or misspellings, please include a clear picture of your item and the QC card included with your order so we can expedite the process of getting your order corrected.

For all Freedom Frags and Pineapple Frags– Do NOT take these into any airport or Federal/Government building. Bottle Breacher will not be held liable for any legal action taken against you or replacing your Freedom Frag Bottle Breacher when confiscated.

For Bottle Breachers and Keychains -The airport and airport security can be unpredictable as to what they deem appropriate to be brought through security. If it is not possible for you to mail the item ahead of time to your destination, you MUST put your Bottle Breacher in your checked luggage, including our key chains. They will be confiscated by TSA if you try to take them in your carry-on luggage or even left on your keys.Please note that we are not responsible for confiscated, lost, or stolen items.

We ship to many countries with no problem. We do offer shipping to Australia and often have no problems with customers receiving their Bottle Breachers. However, some customers have experienced problems with Australian customs holding their Bottle Breacher shipments, requiring the customer to produce legal documents to pick up the order. We are not able to provide any customs documents.

By purchasing Bottle Breachers, you are agreeing that, while we will ship your item, we cannot guarantee it will make it through customs. Please know that mailing failures are not the responsibility of Bottle Breacher or a reflection of dedication to our customers.

**Our pricing does NOT include taxes and duties, which will be accessed when the order reaches the country it is going to. These fees will need to be paid by the recipient. If you are sending a gift please comment in the notes section of your order “Please mark GIFT for customs” or let us know immediately after you order by contacting us so we can mark your package accordingly.

Shipped via USPS – If USPS says they have delivered your package, it is very likely that it was delivered to the wrong box.

It is our experience that most people are honest and will return packages delivered to the wrong address. When returning the package to the post office, it takes a few days to re-route to the correct recipient. It is also possible that your package is still in the hands of USPS as the tracking update occurs when the package is scanned to be placed in the truck for final delivery, not upon actual delivery. In this case, your package could have been placed in the wrong local delivery truck, in which case, it will re-route in a matter of days.

If after another week you still have not received your package, please file a claim with USPS at USPS Claims.

Our address will be needed:

Bottle Breacher, 1870 W. Prince Road, Suite 22, Tucson, AZ 85705

Once you have filed this report, please contact us with the confirmation number and an attached copy of the reply you are given by USPS when it becomes available and we will look into reshipping, provided you have filled out the report, sent us the confirmation number, and on a case-by-case basis.

Hopefully, you will receive your package very soon. If we re-ship your replacement order, and the original order does arrive to you at any point, please refuse the shipment or write “Return to Sender” on the package and drop it off at the post office to be returned to us.

Please note that we are not responsible for any lost, stolen and undeliverable packages paid without insurance and post office failures are not a reflection of Bottle Breacher’s dedication to customer service.

For USPS International – USPS does not provide tracking for International orders once it leaves the United States and packages can take up to 6 weeks to be delivered internationally. If after 6 weeks you haven’t received your package, please contact us.

Shipped via FedEx – Please contact FedEx with your tracking number. If they believe your package is lost, please file a claim with them. If you need support from us, please contact us.

We release coupon codes often. Please subscribe to our newsletter so you can be alerted when a new one comes out.

Please note promotions are only effective during the specified date range when the appropriate coupon code is used, and cannot be retroactively applied even if your order has not yet shipped. Once shipped, you will receive an email with all tracking details.

If you would like to sign up for our newsletter to be notified of new coupons, please subscribe here.

Bottle Breacher values every service member, past and present, as well as first responders. Please contact us for discount code.

We do have several discounts depending on the nature of your order!

If you want to order corporate gifts or a large order for a non-profit, please email [email protected]

If you are looking for wholesale pricing, please contact us at our retail division.

We would love to talk to you about becoming an authorized Bottle Breacher retailer! Please contact us to learn more!

Bottle Breacher donated to over 200 non-profits in 2016! If you would like your event considered, please contact us.