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POLICIES

If you have a time sensitive order please be sure to Contact Us before placing the order.

We try and accommodate when we can, however this is much harder during Holiday Seasons.

 

Ordering | Engraving Information

Please clearly indicate what you want engraved on each of your Bottle Breachers. The product will be engraved exactly as you indicate. Text will be engraved in ALL CAPS (except Script, which is our cursive font), and will be engraved in the same font size. For example, if you request CoreLocationX you will receive CORELOCATIONX. Please note, this cannot be changed. Note, the longer the text the smaller the engraving will look.

Engraving includes 1 line, 25 characters including spaces, excluding key chains. Key chain engraving is 1 line, 10 characters including spaces. We only offer text engraving on one side of the Bottle Breacher. If your order has an engraving request of more than what is allocated it will be pulled from production and you will be contacted, causing a delay in your order.

Our Bottle Breachers are made by more than one engraver. Because of this, not all Breachers will look the same. An order placed this month might vary from an order placed last month depending on whom is engraving, as we have a day shift and night shift. If you need your engraving to look the same for a wedding order or for multiple gifts please order them at the same time.

If you would like your Business Logo or a special order more than 10, please contact us at Corporate@BottleBreacher.com.

We strive to offer over-the-top customer service and want every client happy with their purchase. Should you for any reason not be, please Contact Us within 5-7 business days of receiving your order.

 

Order Changes | Cancellations | Returns

*** ORDER CHANGES *** Due to processing time, we cannot honor any change requests to orders after purchase. Please double-check and carefully review your order before submitting it.

Cancellations:  We do our best to ship items as quickly as possible. Because of this, the window for cancelling orders is very short and since the majority of our orders are personalized, we cannot restock them if returned. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order.

Returns: We only accept returns on unengraved products.  We will refund you the total minus the shipping costs and you are subject to a 5% restocking fee.

Discontinued: ALL discontinued products are FINAL Sale and sold AS-IS with no returns or exchanges available. 

Gift Certificates

Valued from $1.00 to $1,000.00 based on what was purchased by the customer.  All gift certificates are non-refundable, non-transferable and expire one year from date of purchase.

The gift certificate will be emailed to the recipient's email address you provide when completing your gift certificate.  It will contain the gift certificate redemption card number and instructions on how to redeem your gift certificate.

Don't remember the balance on your gift certificate? No worries.  You can check the balance of your gift certificate here.

 

Buy more and SAVE!

Purchase 5 or more of the same Sku and Save 5% (Discount automatically applied at checkout, not all products qualify)

Purchase 10 or more of the same Sku and Save 7% (Discount automatically applied at checkout, not all products qualify)

Restrictions apply to all promotions. Promotions are only effective during the specified date range when the appropriate coupon code is used. Promotion discounts cannot be retroactively applied to previous orders even if those orders have not yet shipped. All sale items are final sale and cannot be refunded or exchanged. When coupon codes are offered online or in our newsletter only one coupon code may be applied per purchase.

 

Payment

We accept payment by debit/credit card. International orders will be charged customs taxes when delivered. Due to state tax laws, we are required to charge local sales tax for purchases made in the State of Arizona.

Please note that when you place an order your card or payment account will be charged immediately, not when your order is shipped. We ship first-in, first-out and your payment reserves your order spot.

 

Processing Times

Please see our shipping page for our current lead times and shipping time frames. Wait times can change when we air on National TV and Holiday Seasons, increasing wait times overnight. Please leave yourself enough time when purchasing for lead times and shipping. Until your package ships it will remain as “Awaiting Fulfillment” when you look it up on the site.

If you need an item sooner please Contact Us before purchasing as notes left at checkout are not seen immediately. We try and accommodate for Weddings and Holidays when we can!

Please note if your order falls on a Postal Holiday, it will be sent the next business day. Our office is closed weekends and holidays.

 

Shipping

We ship with the address that is provided at checkout. Look over your shipping address before you place the order as it cannot be changed.

We cannot guarantee any shipping and/or carrier comments/requests left in the "order instructions/comments" box that appears during checkout, as well as requested via email.

Once your order ships, you will receive an email that allows you to track your package if shipping within the US. 

For information see our shipping page.

 

Shipment Questions

Traveling with your Breacher: When flying domestically or internationally, please check your Bottle Breacher in your bag. Our experience is that you cannot carry it onto the plane. When flying internationally, we recommend shipping it beforehand. For example, if your wedding is in Canada and you live in the States, ship your Bottle Breachers to an address in Canada 2-3 weeks before your wedding. We can ship them internationally for you if you indicate that as your shipping address when you purchase.

Lost Mail: We are not responsible for any errors made by any postal service. If your package has not been received within 3 weeks (US) or 6 weeks (international) of receiving your shipping notification email, please Contact Us. All lost, stolen, and undeliverable packages paid without insurance are the responsibility of the buyer if insurance is not added.

Returned Mail: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.

Refused/Unclaimed Mail: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded. If the package does return back to Bottle Breacher we will contact you for a resolution.

International: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyers responsibility and must be paid at the time of delivery. To remain ethical in our business practices, we cannot mark international shipments as "Gifts" unless your order is an actual gift. If it is, please make note in the comments section of your order so we mark your order as a gift. Bottle Breacher is not responsible for confiscated, destroyed, or rejected shipments by customs.

Insurance: Please visit our shipping page.

 

Coupon Codes

Restrictions apply to all promotions. Promotions are only effective during the specified date range when the appropriate coupon code is used. Promotion discounts cannot be retroactively applied to previous orders even if those orders have not yet shipped. All sale items are final sale and cannot be refunded or exchanged. When coupon codes are offered online or in our newsletter only one coupon code may be applied per purchase.

Coupon codes must be entered at check-out (click “Apply Coupon Code” and enter code in box) to qualify. Coupon codes entered in the “Notes to Seller” box will not be applied. Only one code may be applied per purchase. Promotional codes cannot be applied to orders outside of the promotional period. Shipping discount codes do not apply to orders outside of the U.S.

 

About your Bottle Breacher

All Bottle Breachers are professionally powder coated, not spray painted, a finish to last for years to come. They are made from dummy ammunition, making them completely safe. Dummy ammunition is a round that lacks a live primer or any gun powder. These are once fired. Thus, you may notice small nicks or dings in your Bottle Breacher. We do screen them at many points during production to ensure the highest quality.

About once every 6 months we have a bullet or two that will arrive discolored, rest assured we don’t mail them like that originally and there is a quick and easy fix. It’s called Blue Magic Polish. It can be found at most auto stores, like O’Rielly or Pep Boys,  as well as Walmart or Amazon. Brass can tarnish in transit and in bad weather.

 

PRIVACY STATEMENT

Updated 5/25/2018

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers for the purposes of filling orders.  We might contact you via email or phone with questions about your order and we will use the shipping address you provided to ship your products to you.  We will only contact you via email with sales or promotions if you opt in to our email newsletter on your own. We constantly review our systems and data to ensure the best possible service to our customers.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Bottle Breacher, LLC will only be in connection with the provision of agreed services and products.  Bottle Breacher, LLC takes reasonable measure to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Information We Collect

To fulfill your order, you must provide us with certain information (which you authorized Bigcommerce, our website host, to provide to us), such as your name, email address, postal address, payment information (which we store and process via Stripe), and the details of the product that you’re ordering. You also may chosen to provide us with additional personal information (for a custom/corporate order, for example) if you contacted us directly.

When you access our website we may also automatically collect information about you, using Bigcommerce, Facebook Pixels, and Google Analytics including:

Log information:  We collect log information about your use of the website, including your IP (Internet Protocol) address, web request, access ties, pages viewed, web browser, links clicked and the page you visited before navigating to purchase a product.  We also collect whether or not you are on a desktop or mobile device.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

- As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;

- To provide, maintain, improve and promote our products and services;

- To provide and deliver the information, products you request, process transaction and send you related information, including confirmations and receipts;

- To send you technical notices, updates, security alerts, and support and administrative messages;

- To respond to your comments, questions and requests, and provide customer service;

- To communicate with you about products, services, surveys, offers, promotions, rewards and events offered by Bottle Breacher, LLC and others, and provide news and information we think will be of interest to you as our customer;

- To monitor and analyze trends, usage and activities in connection with our products and services;

- To personalize and improve our products and provide advertisements, content or features that match user profiles or interests;

- To facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards;

- To link or combine with information we get from others to help understand your needs and provide you with better service; and

- To carry out any other purpose for which the information was collected with your consent.

We are based in the United States and the information we collect is governed by U.S. law.  Be accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies, payment processors, and email marketing services. We will share your personal information with these third parties, but only to the extent necessary to perform these services or if you have given us consent to add you to our email list.  Our Service Providers include:  MailchimpShipstationUSPSFedExUPS, and Stripe.  Please visit these service providers by clicking on their names to view their privacy policies.

Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Social Sharing Features

Our website offers social sharing features and other integrated tools (such as the Facebook™ "like" button and a Pinterest button), which let you share action you take on our webpages and products with other media, and vice versa.  Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.  For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services.  These entities such as Google Analytics and Facebook Pixels, may use cookies, web beacons and other technologies to collect information about your use of our website and other websites, including your IP address web browser , pages viewed, time spent on pages, links clicked and conversion information.  This information may be used by Bottle Breacher, LLC and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interest on our website and other websites and better understand your online activity.  

Cookies

This website uses cookies. By using this website and agreeing to this policy, you consent to Bottle Breacher’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Google cookies

Bottle Breacher uses Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy

Refusing cookies

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.

We use cookies on bottlebreacher.com ("our site") for a number of purposes.  They help us provide you with a good experience when you browse our website, and also allow us to improve our site.  By continuing to browse the site, you are agreeing to our use of cookies.  


Data Retention

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it. 

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.  As with existing law, the GDPR requires that certain safeguards be put in place when transferring personal data outside the EU. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Our payment processor is Stripe.  Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US. To ensure the adequate protection of personal data, we have certified to the EU-U.S. and Swiss-U.S. Privacy Shield Framework. Our Privacy Shield Policy is available here.

In addition to Privacy Shield, Stripe continues to employ additional compliance measures to ensure an adequate level of protection of personal data transferred outside the European Economic Area.

Our aim is to ensure that Stripe remains compliant with European data protection laws and also to assist our users in doing so. If you have additional questions, please contact us at privacy@stripe.com.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.

Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Nicole Mackey, am the data controller of your personal information. If you have any questions or concerns, you may contact me at nicolem@bottlebreacher.com. Alternately, you may mail me at:

Bottle Breacher, LLC - Attn: Nicole Mackey
1870 West Prince Road, Ste 22
Tucson, Arizona 85705

 

TERMS OF SERVICE

Welcome to the Bottle Breacher, LLC website ("the Site," “the company”, "we," "us," or "our").  Bottle Breacher, LLC provides this site as a service to its customers. Please read the following privacy policy & terms of service ("Terms") as they govern your use of our site. By using this Site, you agree to follow and be bound by the following rules below. If you do not agree to these Terms, please do not use this Site in any way.

Additionally, Bottle Breacher, LLC reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.

DISCLAIMER

Bottle Breacher is not liable for the actions you, the customer, decide to carry out using ANY Bottle Breacher product.  We highly recommend NOT taking the Freedom Frag into any Airport, Federal or Goverment Building.  We will not replace any confiscated product as well.  Our products are dummy rounds, inert and completely safe.

EXCLUSIONS AND LIMITATIONS

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

NOTICE

Bottle Breacher, LLC may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us. 

SITE USE

You cannot access or use the Bottle Breacher, LLC website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although we cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent. Also, you agree that no comments or other user submissions submitted by you to the our website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Bottle Breacher, LLC reserves the right to remove, replace, or move any images or content without prior announcement (site redesigns usually occur every few years). All photos that aren’t taken by Bottle Breacher, LLC are credited and linked to their outside sources and are believed to be in public domain and readily available on the Internet (published according to the U.S. Copyright Fair Use Act, title 17, U.S. Code). Any photos not credited to an outside source have been taken by Bottle Breacher, LLC or authorized contractors and are rights protected. Failure to link back and credit our site as their source constitutes a copyright violation.

Using our photos in bulk, even with a credit, is prohibited (be it for the purposes of a photo gallery, landing page, roundup, series of posts, or any other feature that duplicates a large portion of content). Please contact us for express permission if you’d like to use more than a few photos. Duplicating any of this site’s text (even if it’s credited to Bottle Breacher, LLC) is strictly prohibited. 

USER SUBMISSIONS

Bottle Breacher, LLC strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or by this Site shall be and remain our property. Users assign all property rights and interests to us allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, we shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

THIRD PARTY LINKS

To improve our Site, we may use and promote services provided by outside third parties. However, even if the third party is affiliated with us we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk. We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealings with any third party website or merchant or operator of such a third party website.

 

Last updated: May 25, 2018

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