Shipping & Order Information

Shipping options are available anywhere in the continental US, including APO/FPO addresses. Due to the nature of our products, we’re unable to ship outside of the US. Other restrictions may apply.

Please carefully review your shipping address before submitting your order to us. Once you submit your order, we are unable to make changes to the order or to the shipping address.

SUPPORT AGENTS ARE UNABLE TO GUARANTEE A SHIP DATE OR EXPEDITE ORDERS. 

Shipping Rates and Options

Shipping options and shipping rates will be provided for you at checkout. We will ship your order using the shipping method that you select. Shipping rates are calculated based on the subtotal of your order, the shipping method selected, and the shipping address. 

Free Standard Shipping

Orders that qualify for free shipping are shipped standard delivery. Standard delivery can take up to 7-10 days, excluding Sunday. Additional time may apply for orders shipping to Alaska, Hawaii, or Puerto Rico. Free shipping is valid for domestic orders of $75 or more (pretax) after promotions and discounts are applied. Items being shipped freight, i.e. large products that weigh 75 or more lbs, does not qualify for free shipping. 

Standard delivery (7-10 days, excluding Sunday)

Most orders are shipped USPS. The mail carrier will deliver the package to your mailbox if it fits. If the package does not fit inside your mailbox, the carrier will leave the package at your door (if secure), a parcel locker, with a neighbor, with the front desk staff (e.g., business address, apartment complex, etc.), or provide a re-delivery and/or pickup option.  

Expedited Shipping

Expedited shipping service is provided by UPS. Estimated delivery dates are based on business days (excludes Saturday and Sunday). Weekend delivery is not available. UPS does not deliver to Post Office Boxes. If you request to have your order shipped UPS to a P.O. Box, your order may be delayed and/or canceled. 

• UPS Next Day Air– Delivered in 1 business day
• UPS 2nd Day Air – Delivered in 2 business days
• UPS 3-Day Select – Delivered in 3 business days
• UPS Ground – Delivered in 4-5 business days

Delivery Issues – undelivered, lost, stolen, or missing packages

Once your package ships, we are not responsible for lost, stolen or undelivered packages. If your tracking number was updated with a delivery status but it is not in your mailbox, parcel locker, or delivered to your door, for USPS (standard shipping), please contact your local post office. 

Delayed Delivery 

If your package is delayed in transit due to an incorrect shipping address, unavailability, refusal to accept the delivery, a security or other regulatory delay, national or local disputes, strikes resulting in labor/service disruption, shortage caused by public health or public safety circumstances, natural disasters or preparation thereof (e.g. floods, hurricanes, tornados, inclement weather) or other conditions that present danger to carriers, staff, or the general public, shipping fees are not refunded. 

Return to Sender

If your package is “undelivered” due to an incorrect or incomplete shipping address and it is returned to us, we will attempt to contact you within 5-7 business days for a re-delivery solution. If we are unable to reach you, or contact is not possible, we will refund the order, less shipping costs, and (if applicable) restocking fees.

Missing Package

It is common for USPS to scan your Missing Package package “Delivered” 1-2 days before making the final delivery. If your tracking information shows that your package was delivered but you have not received it, please check to make sure that the address you provided us with is correct. If the address is correct, please check to see if the package was delivered to a parcel locker, left with a neighbor, or with a receptionist. If you live in an area that has a residential management office (e.g. apartment complex, condominium, etc.), please contact management to see if they are holding your package. Some packages won’t fit in your mailbox so carriers will often leave it with management for safe keeping. 

Another possibility is that your package was misrouted to the incorrect mail carrier. When this occurs, it’s usually corrected by the mail carrier right away and delivered within 1-2 days. 

If your tracking information indicates your package was delivered but you are unable to locate it, after you have followed all of the aforementioned steps, please contact Customer Support 5 days after receiving the delivery notice for next steps. 

Sign up for USPS Informed Delivery®

Informed Delivery is a free and optional notification service that gives residential consumers the ability to digitally preview their letter-size mail pieces and manage their packages scheduled to arrive soon and makes mail more convenient by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device. You can view incoming mail, manage your mail pieces and sign up for re-delivery.

Package re-delivery is only available after a failed delivery attempt. You will not see a re-delivery option for your package if an initial delivery attempt has not happened. Additionally, once a package delivery attempt is marked as a final notice, there are set timelines for when the package will be returned to the sender. Your packages will be returned to the sender on the date indicated in this set timeline unless you arrange a re-delivery or come to pick up your mail at your local Post Office™ facility before this date.

For more information, or to sign up for free, please click on the following link (you will be redirected to USPS’s Informed Delivery website): https://informeddelivery.usps.com

Shipping Errors or Damaged Items

If you are dissatisfied with your purchase due to a shipping error, missing an item, or your item(s) arrived damaged, please give us a call during regular business hours to report the error or damage. We may request an image of the item(s) you received, along with the packaging and invoice. Once we receive the information, a customer support representative will contact you with information on obtaining a refund or replacement.

 

Non-delivery: If you refuse delivery of an item after it reaches its final destination country, or if you are unavailable for delivery after a certain number of attempts, your package will be returned back to Bottle Breacher. Upon our receipt and inspection of the returned product(s), your order will be refunded, less any import tariffs, taxes, shipping and handling fees we may have incurred due to the package being returned back to the United States. Depending on the condition of the return/products, restocking fees may also apply.

For more information, contact Customer Service during business hours or email us at support@bottlebreacher.com.